Privacy Policy

1. Introduction

Thompson Craft LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our instant quote system.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you request a quote or contact us, we collect:

• Contact Information: Name, email address, phone number, and physical address
• Photos: Images of junk/items you want removed, uploaded through our quote system
• Additional Notes: Any optional information you provide about your junk removal needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Device Information: Browser type, operating system, and device identifiers
• IP Address: Your Internet Protocol address for security and analytics purposes

3. How We Use Your Information

We use the collected information for the following purposes:

• Quote Generation: Processing your photos through our automated analysis system to provide volume estimates and pricing
• Service Delivery: Scheduling junk removal services and communicating with you
• Customer Support: Responding to inquiries and providing assistance
• Business Operations: Managing our CRM system and internal records
• Legal Compliance: Meeting legal and regulatory requirements

4. Third-Party Services

We use the following third-party services to operate our business:

4.1 Cloudinary

Photos you upload are stored and processed by Cloudinary, a cloud-based image management service. Cloudinary processes images in accordance with their privacy policy available at https://cloudinary.com/privacy

4.2 Third-Party Analysis Services

Your photos and notes are processed by third-party analysis services to generate volume estimates and pricing information.

4.3 Go High Level (via Zapier)

Your contact information and quote details are sent to our CRM system (Go High Level) via Zapier webhooks for lead management and follow-up communications.

4.4 Vercel

Our website is hosted on Vercel, which may collect standard web server logs and analytics data.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure server infrastructure
• Access controls and authentication
• Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for business records)
• Resolve disputes and enforce our agreements

Photos uploaded for quotes are typically retained for 90 days unless you request earlier deletion.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us using the information in Section 11.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days.

12. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.